TAPO Refund Policy

At TAPO, we take pride in providing you with the freshest farm-plucked apples directly from our orchards. We strive to ensure that every order meets your expectations. However, if you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds:
Freshness Guarantee: If the apples you receive are damaged or spoiled you are eligible for a refund. NO return of the fruit items will be processed.
Incorrect Orders: If you receive an incorrect order (wrong variety, quantity, etc.), we will process a refund or send a replacement as per your preference.
Non-Delivery: If your order is not delivered due to our error, you are eligible for a refund.

Refund Process:
Notification: Please contact us as soon as of receiving your order to initiate a refund. You can reach us through Instagram direct messages.
Proof of Issue: To process your refund request, click the photos when you receive the box. Also, we may ask for photos or other documentation to verify the issue with the apples you received.
Resolution Time: Refunds will be processed within 7-10 business days after approval. The refund will be issued to the original payment method.

Conditions:
Partial Refunds: Please note that a complete refund is not possible. Delivery partner charges are non-refundable and will be deducted from the refund amount.
We do not offer returns or refunds for orders that are delayed due to reasons beyond our control, such as courier service delays or natural calamities.
Refunds will not be provided for minor cosmetic blemishes on the apples, as these do not affect the quality or taste.
Orders once shipped cannot be canceled. Refunds are applicable only after the order has been delivered.

We always click the pictures of each order shipped.

We value your satisfaction and aim to resolve any issues promptly. 

Thank you for choosing TAPO!